Managing pressure, maximising performance: How coaching helped a senior project manager regain control
Matthew Burrows
Senior Services Project Manager
Company: Manhattan Associates
Coach's Name: Julia Barry
Coaching Programme: Matthew received 12 hours of coaching support with NFP coach Julia Barry
What is your current job role and what are your main responsibilities?
"I’m a Senior Services Project Manager at Manhattan Associates, a global leader in warehouse management solutions. My role involves leading high-budget, complex business transformation projects for global clients. I typically manage at least two major projects at the same time, which means working with multiple stakeholders across various time zones and cultures. It’s a demanding role that requires strong relationship management and the ability to deliver under pressure."
How did you find out about NFP’s management coaching support?
"My line manager recommended it after noticing the pressure I was under. They had previously worked with NFP and had a positive experience, so felt it could be beneficial for me too. I was already exploring ways to manage stress more effectively and was keen to develop further, so I welcomed the opportunity."
What about NFP’s approach worked for you?
"I really liked how structured and supportive the process was. It started with a call involving my line manager, where we outlined the objectives for the coaching. I also appreciated being able to choose my coach using video introductions, which helped me find someone I could connect with. The chemistry session with Julia confirmed she was the right fit. The coaching programme was well organised but also flexible enough to work around my schedule, which made a big difference."
What were the key lessons or takeaways from the coaching?
"One of the most valuable lessons was around self-awareness. I gained a much better understanding of how I come across to others and how my behaviour can impact those I work with. Julia helped me become more mindful in my communication, especially during high-pressure situations. I also developed some really useful techniques to manage stress and refocus my energy. It helped me feel more in control and more effective in my role."
What would you say to a person or organisation that may be considering this type of support?
"I would absolutely recommend it, both to individuals and to organisations. For individuals, it’s important to go into it with an open mind and be prepared to put in the time and effort. You’ll get far more out of it that way. For organisations, I think offering this kind of support shows genuine commitment to employee wellbeing and development. Personally, I found it incredibly valuable and I’m truly grateful to my employer for making the investment in me."
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