“The support we received from NFP’s team globally was fantastic, and helped make a complicated global change programme run more smoothly, both operationally and from a human impact perspective.”
The brief
Our client, a global technology and information analysis organisation founded in the US, approached us when they needed to shut down their primary presence in Berkshire, UK. All 68 roles on site were being made redundant, so the client wanted to provide comprehensive outplacement support to a diverse employee base, from long-tenured senior leaders (some with 30+ years’ service) to junior, technical specialist roles, whilst maintaining business as usual in the 6-month period to the site closure.
Our approach
We began by delivering presentations directly to the impacted employees so they could hear from us personally and directly on the support available and ask any questions. This personal approach boosted employee engagement, while reducing fear and uncertainty, and creating a feeling of control and calm during a period of significant change.
We successfully supported all impacted employees regardless of level through a mixture of tailored 1:1 coaching and a range of workshops. These included essential job search skills, CV and LinkedIn support, setting up in business, preparing for retirement, as well as support to identify their transferrable skills and future options of what they would like to do next.
Due to the overwhelming success of the project in the UK, the client subsequently approached us to support further site closures in 25 countries across Europe, Asia, Africa and the Americas, impacting upwards of 220 employees over a phased 3 year period.
What we delivered
- On-site and virtual presentations to introduce our services
- Personalised 1:1 outplacement coaching for all impacted staff
- Tailored workshops covering a wide variety of career transition topics
- A UK-based dedicated project manager overseeing all global delivery, which was important for a project of this scale and size
- Consistent service globally through our extensive trusted partner network
- Local-language coaching and briefing materials for each country
- Single-point invoicing in GBP and ongoing timeline management
Business outcomes
- 93% of impacted employees chose to work with NFP on at least one aspect of their career transition
- The approach helped stabilise morale, supported retention, and mitigated disruption during the wind-down period
- Enabled the client to execute a large-scale, phased international redundancy programme efficiently, with sensitivity, consistency and in their preferred language
- Provided measurable reassurance and support to long-serving employees navigating unexpected career changes
- Simplified global delivery and invoicing by centralising project management and removing the need for the client to source and manage international providers individually
What the client said
“We were so impressed with the support our teams received in UK that we wanted to explore whether NFP could offer the same service internationally. Our UK teams told us they felt supported, informed and more confident to move on, and the care and attention each person received really shone through.”
“The support we received from NFP’s team globally was fantastic, and helped make a complicated global change programme run more smoothly, both operationally and from a human impact perspective. Many of our employees were with us for many years and did not expect to be looking for a new role again. It was a big help working with the central project management team instead of having the find providers globally and negotiate on a consistent service, which was important to us to offer to our people. I trusted our NFP project manager to handle the information sensitively and confidentially, which was so important when phasing our announcements across the globe”.
Get in touch
If you're planning a global site closure or managing international change, get in touch to find out how NFP can deliver consistent, compassionate outplacement support across borders.