What does the closure of BT Redcare mean for insurance customers?

From 1^st August 2025, BT has announced it will be closing down all of its Redcare alarm signalling service operations¹. It is estimated that over 100,000 buildings insurance policyholders may be affected and will need to find alternative solutions so that their insurance coverage is not invalidated.

Alarm systems are critical when considering the insurance coverage of commercial buildings, and Redcare customers are advised to act by consulting advice from their insurance broker as soon as possible.

Getting a replacement alarm system

Replacement systems will need to be in place by the end of the 18-month period so as to not void your insurance policy, however, Redcare customers are advised to act sooner rather than later to avoid potential delays to installations from alternative providers and product shortages as the deadline approaches.

It is important that replacement alarm systems are like-for-like and meet the performance requirements set out by insurers. As your insurance broker, we will advise which systems will be accepted.

As standard, alarm signalling services must be:

• Installed by companies regulated by the National Security Inspectorate (NIS) or the Security Systems and Alarm Inspection Board (SSAIB).
• Annually maintained to standards set out by the National Security Inspectorate (NIS) or the Security Systems and Alarm Inspection Board (SSAIB), with evidence of a maintenance agreement in place in the event of a claim.

If you believe your policy may be affected by the upcoming withdrawal of Redcare services, we advise you to get in touch with us as soon as possible to discuss next steps.