The solution
NFP was appointed to provide both project leadership and hands-on delivery, acting as a trusted extension of the client’s HR teams.
Our approach put people first at every stage, ensuring consultations were handled with empathy, structure and consistency, while remaining legally defensible. We flexed quickly to meet demand and adapted seamlessly into the programme, supporting managers and employees alike.
NFP delivered:
- End-to-end project management of the consultation process
- Stakeholder, union and employee relations management
- Central communications coordination, including briefings and FAQs
- Consultation script drafting and review
- Attendance at consultation meetings with managers and employees
- Detailed consultation notes and outcome letters
- Management of complex cases, appeals and grievances
- Coordination of suitable alternative employment offers
- Settlement agreement execution in liaison with law firms
- Payroll and compensation liaison
- Redundancy documentation and exit planning
- Post-programme insights, observations and recommendations
As trust grew, NFP became the lead consultation delivery partner, managing over 60 percent of all meetings and significantly reducing pressure on the internal HR function.
The results
For their organisation
Consistent and compliant consultation delivery
Delivered legally robust and consistent consultation outcomes at scale across the programme.
HR capacity protected
Freed internal HR teams to focus on broader post-merger priorities.
Flexible, cost-efficient resourcing
Scaled capacity quickly and efficiently while remaining within budget.
For their people
Respectful and empathetic experience
Provided a supportive and empathetic consultation experience during a period of uncertainty.
Clear and structured communication
Ensured clear communication and well-prepared consultation meetings throughout.
Confidence in being heard
Gave individuals confidence that their circumstances were listened to and accurately recorded.