Case study | Workforce C&T

International outplacement support delivered across 26 countries

Providing consistent, compassionate support to help a business and its people navigate global change

Client overview

Business type

Tech

Locations

Global (26 countries)

Employees

250

Key outcomes

93% of impacted employees engaged with NFP outplacement support
Global site closures delivered with consistency, sensitivity and control
Improved morale and workforce stability during phased redundancies

The challenge

The US‑founded tech organisation was undergoing a significant period of organisational change. The immediate requirement was the closure of its primary UK site in Berkshire, resulting in 68 redundancies across a diverse employee population. The business wanted to provide high‑quality outplacement support to employees at all levels, while maintaining business as usual during the six‑month wind‑down period.

Following the success of the UK project, the challenge expanded into a complex international programme spanning multiple countries, cultures and legal environments.

Key challenges included:

Supporting employees with vastly different tenures, seniority levels and career stages
Maintaining morale and operational stability during an extended site closure period
Delivering a consistent outplacement experience across multiple countries and languages
Managing phased global redundancies sensitively and confidentially

Rhiannon Rowley
Lead Consultant - Career Transition

The solution

We began by engaging impacted employees directly, delivering clear, in‑person presentations to explain the support available and answer questions. This personal approach helped reduce uncertainty, build trust and create a sense of control during a challenging period.

NFP delivered:

On‑site and virtual presentations to introduce the programme
Personalised one‑to‑one outplacement coaching in local languages
Tailored workshops covering a wide range of career transition topics
A dedicated UK‑based project manager overseeing all global delivery
Access to NFP’s trusted international partner network
Local‑language materials for every country
Centralised timeline management and single‑point invoicing in GBP 3

The results

For their organisation

High employee engagement

Achieved 93% engagement from impacted employees with NFP support.

Reduced disruption during change

Maintained morale and minimised disruption throughout site closures.

Efficient programme delivery

Delivered a complex, phased international redundancy programme effectively.

For their people

Clear guidance through transition

Provided reassurance and clear guidance during unexpected career transitions.

Personalised career support

Delivered tailored support aligned to individual career stages and goals.

Confidence to move forward

Helped individuals build confidence to take their next career steps.

The support we received from NFP’s team globally was fantastic and helped make a complicated change programme run more smoothly, both operationally and from a human impact perspective.

Client HR team delegate

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