Case study | Org transformation

Scalable HR support across Fix Auto’s national franchise network

Acting as an outsourced HR partner to embed consistent, compliant people practices at scale

Client overview

Business type

Automotive

Locations

Employees

130+ franchises

Key outcomes

Over 100 franchise partners now supported through the HR model
Consistent, legally compliant HR practices embedded network‑wide
Reduced people risk and faster resolution of employee issues

The challenge

Fix Auto UK is one of the UK’s leading vehicle repair networks. As the network grew, franchisees increasingly faced people‑related challenges without access to internal HR support. This created risk for individual businesses and inconsistency across the wider network.

Fix Auto UK needed a scalable HR solution that could support franchise owners day to day, while maintaining legally compliant and consistent standards brand‑wide.

Key challenges included:

Franchisees managing complex people issues without in‑house HR expertise
Increasing employment risk as teams grew and legislation evolved
Inconsistent HR practices and documentation across the network
Franchise owners and managers lacking confidence in handling people matters

Megan Byrne
Organisational Transformation and People Services Consultant
Benefits

The solution

Alongside Fix Auto, we designed and implemented a scalable, outsourced HR model tailored specifically to the realities of a growing franchise network.

The model treats each franchise partner as an individual employer, while operating within consistent, compliant frameworks aligned to UK employment law. This approach balanced flexibility with standardisation, enabling franchisees to feel supported without losing autonomy.

Our approach included:

Direct access to experienced HR consultants via phone and email
Practical guidance on day-to-day employee matters, from absence and flexible working to disciplinaries and return-to-work planning
Central insight reporting for Head Office, highlighting trends while preserving franchise confidentiality

The results

For their organisation

Extensive UK franchise support

Supported over 130 franchise partners across the UK, providing consistent guidance and improving network-wide performance.

Stronger franchise proposition

Strengthened Fix Auto UK’s offering through clear differentiation, enhancing competitiveness and partner appeal.

Greater insight into people risk

Delivered clearer visibility of people risks, trends and opportunities to support better decision-making.

For their people

Greater confidence in managing HR

Increased confidence among franchise owners and managers when handling day-to-day HR matters.

Clear and practical HR support

Provided timely, easy-to-apply guidance to support effective people management.

More consistent people practices

Improved consistency in HR approaches and standards across franchise sites.

As a key part of our Fix Auto value proposition, this model through NFP adds real value. It supports our franchisees in an ever‑changing world, helping them to future‑proof and build stronger, sustainable businesses.

Mark Hutchins
Operations Director, Fix Auto UK

Flexible outsourced people expertise, tailored to your unique needs

With NFP, your business has access to a team of passionate and pragmatic people specialists who can design and deliver bespoke people and talent solutions that make a real positive difference.

Find out more