Case study | Org transformation

Supporting a large-scale office relocation for Europe’s top frozen food company

Designing a future ready HR operating model across the UK and Ireland

Client overview

Business type

Manufacturing

Locations

Employees

2,000

Key outcomes

2,000 employees supported through significant organisational change
New Shared Service Centre operating model designed and implemented
120‑mile relocation delivered with no interruption to service

The challenge

Europe’s leading frozen food company embarked on a strategic transformation programme to relocate core operations from Gloucester to London and establish a new Shared Service Centre covering HR, Systems and Payroll. The centre was designed to act as a blueprint for future international hubs, supporting a more scalable, globally aligned operating model.

The programme needed to uplift HR capability across workforce planning, recruitment, reward, learning and performance management for employees across the UK and Ireland. Crucially, this had to be delivered without disrupting business‑as‑usual operations, ensuring supply chains remained active and colleagues fully supported throughout the transition.

Key challenges included:

Relocating and redesigning a Shared Service Centre without service disruption
Supporting 2,000 employees through significant operational and structural change
Managing multiple complex workstreams across HR, payroll and systems
Designing a future‑ready operating model that could be replicated internationally

Steve Foulger
Director of Organisational Change and HR Services

The solution

We joined the client’s transition team as a delivery partner, working closely with senior executives to shape and secure the future European HR strategy.

We rapidly assembled a dedicated team of HR specialists to lead process design, programme management, policy development and employee communication. Clear governance and project management structures were established, including a defined roadmap, milestones, risk log and master plan to keep multiple workstreams aligned.

Our delivery focused on strengthening service quality, efficiency and scalability, while ensuring continuity throughout the relocation and transformation.

Our approach included:

Designing and implementing a new Shared Service Centre operating model
Streamlining HR, payroll and systems processes
Developing clear process maps, policies, service level agreements and a full service manual

The results

For their organisation

Redesigned Shared Service Centre

Successfully relocated and launched a redesigned Shared Service Centre, fully operational from day one.

Improved service quality

Increased speed, accuracy and service quality for both managers and employees.

Blueprint for future centres

Created a clear, documented blueprint to support future global service centre rollouts.

For their people

Clear support through change

Provided clear communication and support throughout a complex period of organisational change.

Improved HR and payroll experience

Enhanced the HR and payroll service experience for employees and managers.

Confidence in service stability

Gave employees confidence that systems, processes and support remained stable throughout transition.

NFP is different from the big consultancies. They didn’t push templates or solutions - they listened to our needs. You are truly human operators

Nomad Foods delegate

Deliver complex change without disruption

Get in touch with our dedicated team to learn how NFP supports large‑scale transformation programmes while protecting service continuity, engagement and outcomes for your people.

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